Can I return my watch?
If a customer would like to return an item; the customer has 10 days to return an item. The customer should inform us (Nine Four Watches) within 10 days after receiving the product that you want to return it. The product should be in our possession at the latest 10 days after informing us about your wish to return it.
The customer should enclose the original packaging, the product cannot be used/worn and should be sealed in the original plastic wrapping when returned. Once verified that the watch is in its original condition will will issue a full refund. Please note that if your watch does not meet the above criteria, we can unfortunately not refund the product.
My packaging or product is defect, what should I do?
Your satisfaction is very important to us, please contact us at firstname.lastname@example.org and include a picture or two of the defect. Please do not return your product without consulting our customer care.
What about the warranty?
Warranty for our products is one year from purchase date.
Please note that the warranty does not cover batteries and/or leather straps (as is practice in the watch industry). The warranty does not cover any damage on any part of the watch resulting from abnormal use, lack of care, negligence, accidents, and incorrect use of the watch.
Is the shipping fee included in the price?
If you live within the European Union, all fees are covered and you will not receive any additional fees to receive your package. If you live outside of the European Union, VAT and/or other fees for import are not included and may apply for the customer.
We do not have the possibility of estimating these quotes and recommend you to check with your regional customs authority. Please note that should you, as the receiver, chose to decline these charges upon delivery, Nine Four Watches will have to settle them in order to get the shipment in return. This sum will be deducted from your refund as a restocking fee.
Are you able to declare a lower value on my shipment?
No, we will always declare the correct value.